7 Days Returns Policy*
Sexuallywell.com gives you the option to replace or return the products bought on our website within 7 days of the receipt of the order. We will either replace the product, exchange, or issue a credit note if the product requested is out of stock.
When Returns & Exchanges are not possible
There are certain scenarios where it is difficult for us to support Returns & Exchanges:
- Opened or used boxes will not be accepted as returns.
- For issues like allergic reactions, gastric issues, headache, flavour like/dislike, flavour difference from one brand to other etc., products will not be applicable for return. Please consult a doctor before buying any of our products.
- Return request is made outside the specified time frame.
- Product is damaged because of use or product is not in the same condition as you received it.
- Products with tampered or missing serial numbers.
- Items that are returned without original packaging, freebies or accessories.
- Improper storage of product. (As instructed on the product label)
What do I do if the product I’ve received is not as described?
If the product after opening is not as described, we request you to call +91 141 400 7000 immediately for assistance. You will be requested to share images/Lot no/product details etc. If the product received is not up to our standards, you will receive a replacement, exchange or refund for the same.
I need to return an item, how do I arrange for a pick-up?
You can contact us on +91 141 400 7000 for further assistance.